Great communication is one of the cornerstones of an efficient and successful business – and communication always has room for improvement, regardless of whether you are a manager, project manager or a specialist.
As a former CEO, I am aware of the importance of communication for an organisation. With 25 years of experience as a teacher and coach, I am very aware of the tools I use to communicate and the target group I want to reach.
If you want to communicate in an engaging and trustworthy manner, you must first discover what kind of communicator you are – and who you are as a person. This is crucial to ensure your communication is well-received and understood. I can help you with that.
When communication training takes place 1-on-1, you enter a space of freedom where all problems and challenges can be discussed and analysed in complete confidence. This also ensures that the training becomes more personal and fully focused on the way you act in your communication and the particular communication situation you have to be part of.
Often, you act subconsciously against a backdrop of your experience and your past, and I can assist in making you aware of this in 1-on-1 training. In 1-on-1 training, we use video recordings, which means we can evaluate in depth your way of expressing yourself, so the training is visualised with the progress that will inevitably happen.
Meeting Management is a special discipline which, fundamentally, is about ensuring that the agenda is followed and that the right decisions are made, based on a well-thought-out plan. As a meeting manager, you have authority and leeway which you have an obligation to use. When you are wearing this hat, you need to use it actively. Meeting time is precious, so you need to be very clear on when you need to involve other people in meetings and when you need to avoid involving them and get straight to the point. I will provide you with the techniques and tools required to become an authority who creates a great meeting – from setup and invite to follow-up.
Presentation skills are much more than just a skill. In theory, you could teach a chimpanzee the technical part, but the criteria for a successful presentation is about much more than just clicking through all your slides before the meeting is adjourned.
We work with time management tools, various models for discussion and other tools to work with your expression, so people remember you and perceive you as a person with a cause. If, for instance, your goal is to make everyone in the room say after your presentation that you were energetic and trustworthy, you need to plan your behaviour in such a way that your presentation reflects that.
With a combination of practical exercises and video recordings, we evaluate your behaviour and make the tools operational – so that, in the long term, you can do presentations with behaviour that supports your intended message. We also focus on the recipients, and I provide you with the knowledge to understand group dynamics, so you know how and when to involve the participants-
The personal expression
You probably know the feeling. You’ve said something that felt right when you said it, but you see that the message hasn’t really gotten through. Maybe it’s because the recipients perceive your words in a completely different way because your body language signals B when you mean A.
If you are to avoid noise in the communication, you need knowledge about what you need to do to change it. With my background in the world of theatre, I can work with your expression, so the content of your communication is complemented by your body language. You get the tools to create the character you want. We all experience situations that demand something extra. Hence, it is important that your communication skills are as broad and varied as possible. For you, it’s a matter of being aware of the elements that it takes to change your character and role ever so slightly, and this results in you appearing confidence-inspiring and trustworthy in your relation to your surroundings by continuously adjusting your status.
Another very important part of your communication skills is the ability to improvise and to adapt. With my experience from improvisational theatre, I know what it takes to “make something up” under pressure. You can prepare yourself to death, but in reality, you never really know what is going to happen. In the course, we use your personal experience to accelerate the ability to adapt and to utilise the art of improvising.
The equal dialogue
Are you big enough to be “the little guy”?
As a manager, you need to communicate strongly on a lot of different levels – upwards, downwards, and sideways. Sometimes you need to downplay your status to achieve what you want, and it takes a certain degree of self-awareness to be conscious of which state you are in, in any given situation. Using Assertive Communication, NLP and Transaction Analysis as our starting point, we delve into the intricate power play of communication and the stages you need to communicate from and to.
Using theory and practical exercises, we get to the bottom of the different forms of communication and enable you to get your message across with impact without becoming passive or aggressive in a conversation – and by doing so, you will preserve respect for yourself and the person you are communicating with.